We respect your privacy rights under Canadian and international law
Overview
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: at Lumyra Odyssey Fitness, we've been training athletes and everyday warriors since we opened our doors, and we treat your personal info with the same care we put into designing your workout plans.
This policy lays out what we collect, why we need it, and how we protect it. We're based in West Vancouver, BC, so we follow Canadian privacy laws (PIPEDA for those who care about acronyms), plus we've got your back if you're covered under GDPR or other international regulations.
What Info We Collect
Personal Identification Stuff
Name, email, phone number - the basics
Mailing address (our facility at 1850 Marine Drive needs to know where to send those membership cards)
Date of birth - gotta make sure you're old enough to lift with us
Emergency contact info - just in case you push too hard on deadlift day
Health & Fitness Data
Medical history and injury records - crucial for keeping you safe
Fitness assessments and progress tracking
Nutrition info if you're working with our meal planning team
Performance metrics from your training sessions
Body composition data when relevant to your goals
Membership & Payment Info
Membership type and status
Payment information (processed securely through our payment processor)
Purchase history for sessions and services
Class bookings and attendance records
Technical Data
IP address and browser type
How you interact with our website
Device info if you're using our member app
Cookies and similar tracking tech
How We Actually Use Your Data
We're not gonna sell your email to spam merchants or anything sketchy like that. Here's what we do with your info:
Service Delivery
Creating personalized training programs, tracking your progress, scheduling sessions, and making sure you're getting the results you signed up for.
Safety First
Your health info helps us keep you injury-free and training smart. We'll know when to push you and when to pull back.
Communication
Sending you class schedules, appointment reminders, updates about our facility, and occasional tips that'll actually help your training.
Improvement
Analyzing trends to make our programs better and figure out what's working (and what's not) in our training methods.
Legal Stuff
Meeting our legal obligations, processing payments, and keeping records we're required to maintain by law.
Marketing
But ONLY if you've opted in. We might tell you about new programs or special offers, but you can unsubscribe anytime.
Who We Share Your Data With
We're pretty protective of your info, but there are a few situations where we need to share it:
Service Providers: Payment processors, email service providers, scheduling software - the tech that keeps us running. They're all under strict contracts to protect your data.
Your Trainer or Coach: Obviously your personal trainer needs access to your fitness data and goals. That's kinda the whole point.
Medical Professionals: In emergencies or with your explicit consent, we might need to share health info with healthcare providers.
Legal Requirements: If the law says we gotta hand over info (like a court order), we'll comply - but we'll let you know unless we're legally prevented from doing so.
Business Transfers: If we ever sell or merge Lumyra Odyssey (not planning on it, but you never know), your data would transfer to the new owner under the same protections.
What We DON'T Do: We don't sell your personal info to third parties. Period. Your email list isn't a revenue stream for us.
Your Rights (And How to Use Them)
Whether you're in Canada, the EU, or anywhere else, you've got rights when it comes to your personal data:
Your Right
What It Means
Access
You can ask us what data we've got on you. We'll send you a copy within 30 days.
Correction
If something's wrong or outdated, let us know and we'll fix it ASAP.
Deletion
Want us to delete your data? We'll do it unless we legally have to keep it (like tax records).
Portability
Moving to another gym? We'll give you your data in a format you can take with you.
Object
You can tell us to stop using your data for certain things, like marketing emails.
Restrict Processing
Ask us to limit how we use your data while we sort out a dispute or issue.
Withdraw Consent
Change your mind about something you agreed to? No problem, just let us know.
To exercise any of these rights, shoot us an email at info@lumyraxodyssey.info or call us at (604) 782-4956. We'll get back to you within a reasonable timeframe.
Cookies & Tracking Tech
Yeah, we use cookies - but not the delicious kind (though we do have a pretty solid post-workout shake recipe). Here's what's tracking you on our site:
Essential Cookies
These keep the site working - login sessions, security features, basic functionality. Can't turn these off or the site breaks.
Analytics Cookies
Help us understand how people use the site so we can make it better. Totally anonymous stuff - we don't know it's YOU specifically.
Preference Cookies
Remember your settings and choices so you don't have to keep re-entering them every time you visit.
Marketing Cookies
Track whether you clicked on an ad or promo. Only if you've opted in. You can disable these in your browser settings.
Most browsers let you control cookies through their settings. Just know that blocking some cookies might make the site less functional.
How We Keep Your Data Secure
We take security as seriously as proper squat form. Here's what we've got in place:
Encryption: Your data's encrypted both when it's moving around the internet and when it's sitting in our databases.
Access Controls: Only staff who actually need access to your info can see it. Our front desk person doesn't need to see your health records, ya know?
Secure Servers: We use professional hosting with firewalls, intrusion detection, and all that good security stuff.
Regular Backups: Your data's backed up regularly so we don't lose it if something goes wrong.
Payment Security: We don't store your full credit card numbers. That's handled by PCI-compliant payment processors.
Staff Training: Everyone on our team knows how to handle personal data properly and what not to do with it.
Physical Security: Our facility at 1850 Marine Drive has security measures to protect paper records too.
That said, no system is 100% hack-proof. If we ever experience a data breach that affects you, we'll let you know ASAP and tell you what we're doing about it.
How Long We Keep Your Data
We don't hoard your data forever. Here's our general approach:
Active Membership: As long as you're training with us, we'll keep your data to provide services and track progress.
After You Leave: We'll keep basic info for 7 years to comply with tax and accounting laws. Health and training records stick around for 7 years too, in case there's ever a liability issue.
Marketing Data: If you've opted into our email list but aren't a member, we'll keep your email until you unsubscribe or after 3 years of inactivity.
Legal Requirements: Some data we're legally required to keep for specific periods - financial records, contracts, that sort of thing.
Once the retention period's up, we securely delete or anonymize your data so it can't be traced back to you.
Third-Party Links & Services
Sometimes we'll link to other websites or use third-party services - like if we recommend a supplement brand or link to a research study. Once you leave our site, we're not responsible for how those other companies handle your data.
We try to only link to reputable sources, but you should check out their privacy policies too. Different sites, different rules.
Children's Privacy
Our services are designed for adults and teens (with parental consent). If you're under 16, we need a parent or guardian's permission before we can collect your personal info.
For members under 18, we require parental consent for training and we'll communicate with parents about health and progress information. Parents have the right to review, update, or delete their child's information at any time.
If we discover we've accidentally collected data from a kid under 16 without proper consent, we'll delete it immediately.
Changes to This Policy
We might update this privacy policy from time to time - maybe laws change